May 30, 2023— Like a Rube Goldberg machine, health care systems contain multiple integrated components that must seamlessly work together to generate the proper outcome. Revenue cycle management, the process of billing, payment and revenue collection, is one such system that begins before a patient is seen and carries through even after care is received, until reimbursement is collected. The multiple steps along that process pose potential external and internal challenges that could delay revenue collection.
As part of a project under the system integration pillar in the College of Medicine’s strategic plan, leaders across the college and UF Health Shands Hospital are working together to collect data to optimize revenue cycle management, and in turn, create more efficient systems that prioritize the needs of faculty, staff and patients.
Daniel Hoh, M.D., a professor in the Lillian S. Wells Department of Neurosurgery and assistant dean of revenue cycle management at the College of Medicine, serves as the project’s champion. He says the value of an efficient revenue cycle process is the impact it has on supporting the college’s missions in patient care, education, research and improving the health of the community.