July 13, 2020 — The new IT Help portal will offer better resources and self-help tools for faculty and staff across the organization who rely on UF Health IT Services for technical support. The site is simple to navigate and customers will find a user-friendly dashboard with a clean, intuitive design. You’ll see a quick link to any current/open service requests you’ve placed, plus a library of self-help topics and instructions to help you problem-solve. If you need assistance, you’ll find Help Desk contact links and online request forms for remote or in-person support.

How to access the new IT Help (Ivanti) service portal:

Visit ithelp.ahc.ufl.edu directly (and bookmark it), or from the Bridge.UFHealth.org intranet homepage:

• Under the “Employee Services” tab, select the “IT Help” orange link on the right.
• Log in with your UF Health user ID and password.

 Take the tutorial:

Log into your online training tools: “myTraining” (Gainesville) or HealthStream (Jacksonville)

• In the search bar, type in “IT Help”
• Click on “IT Help – Ivanti Self Service Management”

 What happens to active service requests on July 13?

Requests submitted before July 13 will remain in the former (LANDESK) self-service system until they are resolved or migrated. A link to the legacy self-service system will be available on the new (Ivanti) portal for easy access.